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April 26, 2021

DX Suite

Press Release

AI inside’s AI-OCR “DX Suite” Reduces 40,000 Work Hours Per Year at MS&AD Insurance Group with Highly Accurate Automatic Forms Sorting

Tokyo, April 26, 2021 — AI inside, in partnership with SCSK Corporation, is pleased to announce that AI inside’s AI-OCR “DX Suite” has been adopted for the cancellation procedure of Compulsory Automobile Liability Insurance (CALI)* at MS&AD Insurance Group Holdings, Inc. affiliated with Mitsui Sumitomo Insurance Company, Limited, Aioi Nissay Dowa Insurance Company, Limited., and MS&AD Business Service Co.,ltd.
DX Suite has been implemented in the data entry process for cancellation documents submitted by the customers. MS&AD expects to significantly improve work efficiency by reducing 40,000 hours of work per year and eliminating entry errors.

Reason for Implementing DX Suite

MS&AD Business Service is entrusted with the operation of CALI by Mitsui Sumitomo Insurance and Aioi Nissay Dowa Insurance. Workers at MS&AD Business Service used to manually input all those documents one by one from paper sent from all non-life insurance companies from all over Japan. 

Distinguishing and recognizing the cancellation documents were considered difficult by the conventional AI-OCR due to several reasons; the forms having more than ten types, different layout details for each insurance company, and complicated forms with handwriting and rubber stamps.

Also, another function of our DX Suite “Elastic Sorter”, supports their procedure. Elastic Sorter can automatically sort forms by type with highly accurate automatic sorting of similar forms, solving a problem that had been considered difficult in the past, which led to its adoption in this automated flow.

MS&AD Insurance Group Holdings plans to use the know-how gained through this approach to promote the automation of procedures using handwritten forms in other operations as well.

About the Elastic Sorter

Elastic Sorter is a function that AI automatically sorts documents uploaded to DX Suite by type. The AI automatically recognizes the type of document or form based on the features of the entire forms and can sort it at a high speed of 0.5 seconds per page (*according to our research). By automatically sorting the threshold for similar forms and features, it achieves a high accuracy in sorting.  The forms sorted by Elastic Sorter can be seamlessly linked to the character recognition process.

Overview of the Automated Flow

This flow is automated in connection with RPA for the task of entering the cancellation documents for liability insurance. First, after converting the cancellation documents into PDF format and uploading them to DX Suite, the forms are automatically sorted and the text is read and converted into digital data. 

Moreover, forms with mixed handwriting and rubber stamps can be digitized by linking them to the proprietary database of Mitsui Sumitomo Insurance and Aioi Nissay Dowa Insurance. The data read by AI-OCR will be automatically inputted into the online software of Mitsui Sumitomo Insurance and Aioi Nissay Dowa Insurance by utilizing RPA for the next step. 

About DX Suite(

“DX Suite” is an AI-OCR service equipped with “character recognition AI” which is in-house developed by AI inside. It can read handwritten words with high accuracy which were difficult to read by the conventional OCR and automate the data conversion work which has been done manually. As of the end of December 2020, DX Suite has more than 12,900 users, and we are contributing to numerous companies on digital transformation and productivity improvement. The service supports the reading of Japanese, English, Traditional Chinese, Thai, and Vietnamese Languages.  

About AI inside Inc. (

With our mission, “to bring AI to every being in the world and contribute to a richer future society”, AI inside aims to realize a society in which AI has spread to every corner of people’s life. We provide a platform for anyone to utilize AI easily through our services: Workflows for using AI and applications including our DX Suite, Learning Center for everyone to build high precision AI without code, and AI inside Cube for running various AI.

Company Name: AI inside Inc.(
Location: 4th Floor, 3-8-12 Shibuya Shibuya-Ku, Tokyo, Japan
Representative: Representative Director, President and CEO  Taku Toguchi
Founded: August 2015
Business details: Development and provision of artificial intelligence and related information services

*Driving a car in Japan requires drivers  to get Compulsory Automobile Liability Insurance (CALI) or sometimes called Japanese Compulsory Automobile Insurance (JCI).

*“Ai inside” “DX Suite” “Elastic Sorter” “AI inside Cube” “Learning Center” are trademarks or registered trademarks of AI inside.
* “DX Suite” as well as the built-in functions are registered trademarks of Ai inside and AI-OCR products. 

Contact for Press Inquiries

AI inside Inc.( Public Relation Unit