Data Policy for Evolving with AI
Introduction
AI inside is dedicated to enhancing customer operational efficiency and contributing to a better society by advancing AI technology. It is one of our top priorities to provide transparency and assurance in handling customer data entrusted to us.
This page outlines our services’ “automatic optimization” process, such as “DX Suite,” and details the corresponding data handling policy.
1. What is automatic optimization?
AI inside is shifting away from the conventional term “training” and introducing “automatic optimization” to describe the process of AI improvement. This change emphasizes transparency and reliability, forming the foundation of a new trusted partnership with our customers.
Automatic optimization is a system where AI continuously improves its accuracy according to the customer’s usage environments and content of forms. The provided values include:
- Activating automatic optimization allows us to provide you with the benefits of advanced AI and AI agent functionalities at an early stage, contributing to your business’s digital transformation.
- We provide a mechanism to ensure full security and compliance (such as the ability to turn off certain settings per organization and form, as well as reference rules for complying with the Act on the Protection of Personal Information) to minimize your concerns.
- In cases of handling confidential or personal information, please refer to the “Precautions for using DX Suite” and consider setting off the automatic optimization as necessary.
- “DX Suite” has a mechanism to automatically exclude any personal information that is included. Data determined to fall under personal information will be safely discarded and not used for automatic optimization. However, since we do not guarantee the complete accuracy of this mechanism, we recommend masking important information in advance. For details, please refer to the “Precautions for using DX Suite.”
Precautions for using DX Suite (Japanese only)
2. New feature overview and value offerings
2-1. Highlights of new features related to generative AI and AI agents
- In addition to the former OCR processing accuracy, we will provide “advanced automatic extraction and analysis functions” utilizing the large language model (LLM) technology.
- AI agents will flexibly understand documents and data to enhance further business automation, including tagging, sorting, and report generation.
- To continuously improve these features, it is essential to allow us to utilize diverse usage data for automatic optimization.
2-2. Key benefits of the new features
- Advanced automatic processing of forms: Even complex layouts and long comments can be processed accurately.
- Increased operational efficiency: Fewer checks and revisions are required, allowing you to focus on your core responsibilities.
- Faster results: Understanding of company-specific formats accelerates the speed of accuracy improvement.
3. Advantages of turning on automatic optimization
3-1. Positive effects
- Rapid improvement of AI accuracy: OCR accuracy improves as actual usage data is continuously utilized for automatic optimization.
- Ripple effect throughout the organization: Further automatic optimization of common formats facilitates the usage of other internal divisions and offices.
- Priority application of new functions and AI agents: In environments with abundant data, the latest functions, such as text summarization and tagging, can be applied at an early stage.
- Reduction of additional configuration work: Automatic optimization accumulates the characteristics of forms, reducing the burden of configuration optimization and tuning.
3-2. Beneficial for large companies and BPO companies
- The greater the volume of data, the greater the automatic optimization, and the faster the improvement in accuracy.
- You can select between turning on and off automatic optimization, such as turning it off in highly confidential forms and activating it for others.
4. Efforts for reassurance regarding the protection of personal and corporate information
4-1. Exclusion of “Ineligible Data” based on precautions
- The system is designed to prevent our AI from using forms designated to turn off automatic optimization.
- By masking it in advance, confidential and personal information can be excluded from automatic optimization.
- If the forms include Specific Personal Information or those classified as a "Personal Information Database, etc.", the Automatic Optimization must be turned OFF, as stipulated in the Terms of Use and Notes.
4-2. Mechanisms to prevent information leakage
- “DX Suite” operates in highly reliable cloud environments, such as AWS and Microsoft Azure.
- We use automatically optimized data solely to enhance AI accuracy, with no other intended use.
- The entire environment can be turned off or finely controlled at the form or department level.
4-3. Tips for operation when handling information containing personal information
- If the forms include Personal Information, Sensitive Personal Information, or Personal Data, appropriate measures in accordance with the Act on the Protection of Personal Information (APPI)—such as internal regulations or obtaining the individual’s consent—are required.
- Company-specific rules notwithstanding, automatic optimization offers flexible control at the function or form level.
- “DX Suite” has a mechanism to automatically exclude any personal information that is included. However, since we do not guarantee the complete accuracy of this mechanism, we recommend masking important information in advance.
5. Frequently asked questions
Q1. What should we do if we are a large company or BPO, and automatic optimization is not an option?
A. You can either turn off the automatic optimization as a whole company or turn it on or off depending on the nature of the business. In some AI application cases, they turn off automatic optimization only for highly confidential forms and turn it on for others.
Q2. How will the input data be handled if we turn on the automatic optimization?
A. Data subject to automatic optimization will be used solely for the purpose of improving AI accuracy.
Q3. Can we turn on or off the automatic optimization after the start of use?
A. Yes, you can. Many companies have gradually expanded the scope of turning on the automatic optimization.
Q4. What if there are documents that contain a lot of personal information?
A. Those documents can be excluded from automatic optimization at the function or form level.
6. Reference: Precautions for using “DX Suite”
The following document sets forth the details.
- Part 1: Precautions for the training function
Handling of specific personal information and personal information databases, control units for turning on or off training, conformance check items, etc.
- Part 2: Precautions for generative AI functions
Risks and workarounds for using large language models, handling of generated products, etc.
“DX Suite” terms and conditions
Detailed contract conditions and scope of liabilityPrecautions for using DX Suite (Japanese only)